We'll get your order to you quickly
All orders are processed within 1-2 business days. Orders are not shipped or delivered on weekends or holidays.
If we are experiencing a high volume of orders, shipments may be delayed by a few days. Please allow additional days in transit for delivery. If there will be a significant delay in shipment of your order, we will contact you via email or telephone.
Orders $50 and over qualify for our free standard shipping. All other orders are subject to a $6.49 shipping and handling charge. Your estimated delivery time is within 2-5 business days after placing the order. Free shipping does not apply to orders within rural areas.
Delivery delays can occasionally occur.
Additional charges may apply for remote locations such as Norfolk Island, Christmas Island, Cocos Island, and The Australian Antarctic Territory. Please contact us for further shipping details. You will be given a custom quote regarding the extra charge.
You will receive a Shipment Confirmation email once your order has shipped containing your tracking number(s). The tracking number will be active within 24 hours.
Ink Hero is not liable for any products damaged or lost during shipping. If you received your order damaged, please contact the shipment carrier to file a claim.
Please save all packaging materials and damaged goods before filing a claim.
We currently ship to Australia and New Zealand. New Zealand orders may be subject to a surcharge at our discretion depending on costs compared to shipping to Australia.
Our Return & Refund Policy provides detailed information about options and procedures for returning your order.